Privacy policy

This policy explains what personal data RIOD Logic Pvt Ltd ("RIOD", "we") collects through shop.riod.in, why we collect it, who we share it with, and what rights you have. Last updated 23 September 2026.

What we collect

When you buy: your name, billing and shipping address, email address, phone number and order details. Card and UPI details are entered directly with our payment provider and are never stored on our systems.

When you browse: your IP address, device and browser type, pages viewed, referring site, and cookie identifiers.

When you contact us: whatever you send us by email, WhatsApp or our enquiry forms, including site details for an installation quote.

Why we use it

To take, process, ship and support your order
To quote and arrange installation when you ask for it
To handle returns, warranty claims and grievances
To operate and improve the store and understand how it is used
To send marketing only where you have asked for it, which you can stop at any time
To meet our tax, accounting and legal obligations

Who we share it with

We share only what each party needs to do its job:

Shopify — hosts this store and processes orders on our behalf
Razorpay — processes payments, including UPI, cards, net banking, wallets and EMI
DTDC, Trackon and Professional — deliver your order and need your name, address and phone number
Google — Google Analytics and Google Ads conversion tracking, to measure site and advertising performance

We also disclose personal data where the law requires it, such as in response to a lawful request from an authority, or to establish or defend a legal claim.

We do not sell your personal data

RIOD does not sell personal data, and does not share it with third parties for their own independent marketing.

Cookies and analytics

The store uses cookies to keep your cart and session working, and analytics cookies to understand how the site is used. You can block or delete cookies in your browser, though parts of the store may stop working if you block the essential ones.

To opt out of Google Analytics specifically, install Google's opt-out browser add-on at tools.google.com/dlpage/gaoptout.

How long we keep it

We keep order records for as long as our tax, accounting, warranty and legal obligations require, which for a charger under a 2-year warranty means at least the warranty period. Enquiry and marketing data is kept until you ask us to erase it or it is no longer needed.

Your rights

Under the Digital Personal Data Protection Act, 2023 you may:

Ask what personal data we hold about you and how we have used it
Ask us to correct, complete or update it
Ask us to erase it, where we are not required to keep it
Withdraw consent you have given, at any time
Nominate someone to exercise these rights on your behalf if you die or become incapacitated
Raise a grievance with our grievance officer, named below

Email support@riod.in to exercise any of these. We may need to verify your identity before we act.

Children

This store is not intended for anyone under 18, and we do not knowingly collect personal data from children. If you believe a child has given us personal data, email support@riod.in and we will delete it.

If you are in the EEA or the UK

We process your data to perform our contract with you, to meet legal obligations, and on our legitimate interest in running and securing the store. You additionally have the right to object to processing, to request portability, and to complain to your local supervisory authority. Data you give us is processed in India, and we rely on appropriate safeguards for that transfer.

Security

Payments run over encrypted connections and card details never reach our servers. No system is perfectly secure, but we take reasonable technical and organisational measures to protect what we hold. If a breach affects your data, we will notify you and the Data Protection Board as the DPDP Act requires.

Grievance officer

The Grievance Officer
RIOD Logic Pvt Ltd
Email: support@riod.in
Phone: +91 90670 90165
RIOD Logic Pvt Ltd, 11/334-H, 2nd Floor, Kallely Tower, Vengoor, Kidangoor P.O, Angamaly, Ernakulam, Kerala 683572, India

We acknowledge complaints within 48 hours and aim to resolve them within one month.

Changes

We will update this policy when our practices change, and the date at the top will tell you when it last changed.

Contact

RIOD Logic Pvt Ltd · CIN U74999KL2018PTC052767 · GSTIN 32AAICR8672C1ZC
support@riod.in · hello@riod.in · +91 90670 90165