Refund Policy
7-day returns
You have 7 days from delivery to request a return. After 7 days the charger moves into its warranty period, and any issue is handled under the 2-year manufacturer warranty instead.
To be eligible, the charger must be unused, in the same condition you received it, in its original packaging, with proof of purchase.
How to start a return
Email support@riod.in with your order number and the reason for the return. If the return is accepted we will confirm the return address and how to send it. Items sent back without requesting a return first cannot be accepted.
Damaged, defective or wrong item
Please inspect your order on delivery. If anything is defective, damaged, or not what you ordered, contact support@riod.in straight away and we will make it right. Where the fault is ours, this is not limited to the 7-day window.
Return shipping
Unless the item is defective, damaged or incorrect, you are responsible for return shipping, and shipping costs are not refundable. Please use a trackable service. We cannot guarantee receipt of items sent untracked.
Partial refunds
We may grant only a partial refund where the charger is not in its original condition, or is damaged or missing parts for reasons that are not our error.
Items that cannot be returned
- Gift cards
- Products built or configured to order, including OEM and ODM units and SKD or CKD kits
Refunds
We will let you know once we have received and inspected the return, and whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card issuer may take a few more days to post it.
Warranty is separate from returns
Every RIOD charger carries a 2-year manufacturer warranty. That is separate from this 7-day return window and continues after it. For warranty service, email support@riod.in with your order number.
Any questions about a return: support@riod.in